Shipping Policy for Lenslinzo

Effective Date: January 14, 2025

At Lenslinzo, we are committed to providing a reliable and efficient shipping experience for all our customers. This Shipping Policy outlines the details regarding shipping methods, costs, and timeframes for orders placed through our website (https://lenslinzo.com).

1. Shipping Locations

We offer shipping to domestic and international locations. Please ensure that your shipping address is accurate and complete to avoid delays.

  • Domestic Shipping: We ship to all 50 states in the United States, including Alaska and Hawaii.
  • International Shipping: We currently offer international shipping to select countries. Additional customs duties, taxes, and fees may apply to international orders and are the responsibility of the customer.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days from the time of purchase. Business days are Monday through Friday, excluding holidays.
  • Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your purchase. If there are any issues with your order or payment, we will contact you as soon as possible.
  • Delays: During peak seasons (such as holidays) or sales events, processing times may be slightly longer. We will make every effort to fulfill orders promptly and notify you of any expected delays.

3. Shipping Methods and Delivery Times

We offer a variety of shipping options to suit your needs. Shipping times depend on the shipping method selected at checkout and the delivery destination.

  • Domestic Shipping:

    • Standard Shipping: Estimated delivery within 5-7 business days.
    • Expedited Shipping: Estimated delivery within 2-3 business days.
    • Overnight Shipping: Next-day delivery for orders placed before the cutoff time.

  • International Shipping:

    • Estimated delivery times for international orders vary based on the destination country. Typically, international shipments can take between 7-21 business days depending on the customs processing time and the shipping method selected.

Note: Delivery times are estimates and may be affected by factors such as weather, customs delays, and carrier availability.

4. Shipping Costs

Shipping costs are calculated during checkout based on the shipping method, destination, and size of your order. The following factors can affect shipping charges:

  • Order Size: Larger orders may incur higher shipping costs.
  • Shipping Location: International shipping is subject to different rates, and shipping costs will vary depending on your country.
  • Shipping Method: Different shipping methods (e.g., standard, expedited, overnight) have different costs, and you can choose the option that best suits your needs.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your package through the carrier’s website.

Please note that tracking information may take 24-48 hours to update after the package has been shipped.

6. Order Modifications and Address Changes

Once an order has been processed and shipped, we cannot modify the shipping address. Please ensure that the shipping address entered during checkout is accurate. If you need to make changes to your shipping address, please contact our customer service team immediately at info@lenslinzo.com. We will do our best to accommodate address changes if the order has not yet been processed.

7. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes. Please provide a valid physical address for delivery.
  • Restricted Countries: Some countries may have shipping restrictions, and we may be unable to ship to certain international locations due to regulatory or customs restrictions. If this is the case, we will notify you during checkout.

8. Damaged or Lost Shipments

If your package is damaged during shipping or goes missing, please contact us immediately at info@lenslinzo.com. We will work with you to resolve the issue.

  • Damaged Items: If your product arrives damaged, please provide clear photos of the damaged item and packaging within 7 days of receiving the order. We will assist you with a replacement or refund.
  • Lost Shipments: If your package is lost in transit, please contact us. We will file a claim with the carrier and assist you with locating the package. If the package cannot be located, we will offer a replacement or refund depending on the situation.

9. Returns and Exchanges

For information regarding returns, exchanges, or refunds, please refer to our Refund and Return Policy. Please note that you are responsible for return shipping costs unless the return is due to a defect or error on our part.

10. Contact Us

If you have any questions or concerns about shipping, tracking, or order delivery, please feel free to contact our customer service team: